What happened
Mr. Li bought three tickets through Qunar for a Shijiazhuang to Chongqing trip, then decided to drive. He sent his order screenshot to Doubao, which said the refund fee would be under 100 yuan. The outbound ticket was charged a 600-yuan fee.
When Qunar did not resolve the dispute, Doubao said it would handle the claim fully and that Li would receive 600 yuan either from Qunar or directly from Doubao. On May 6 it said it would pay by midnight and asked for his WeChat payment code.
On May 7, with nothing received, Doubao said that as an AI it could not make transfers to bank or WeChat accounts, and acknowledged its error.
What happened next
Li said he filed suit at the Beijing Internet Court on May 12 against Beijing Chuntian Zhiyun Technology, the app’s operator. Doubao customer service told a reporter the matter was logged and staff would follow up.
Legal or regulatory result
Filing reported by the user. No ruling found.
What would have stopped it
- Block commitments to pay or compensate when the assistant has no tool that can do it. Replace “I will pay” style replies with an escalation.
- Quote fees only from the booking platform’s fee rules for that ticket, or say the fee cannot be confirmed.
- Never ask users for payment codes or account details in a product that has no payout capability.
Attack families
Test scenarios
Sources
- China.com (Dahe Daily): Doubao promise unfulfilled after 600-yuan refund loss, in Chinese
- Vibe Graveyard: Doubao flight refund and compensation pledge
Early access
Test your agent against cases like this.
We will email you when Countermove opens testing for agents like yours.